Santa Clara, CA, United States
Unexpectedly, I needed to renew my passport in a hurry. I used the 2-week expedited service and actually recieved my new passport in eleven days...whew! I really appreciated the continual updates and order tracking that was provided. Overall, this experience was stress-free and exceeded my expectations. Thanks!read more
Randall Anderson
22:17 17 Jan 22
My husband and I have used the passport renewal service twice - once for him in 2018; once for me this year. Both times were last minute issues where we realized we had last than 6 months left on our passports prior to international travel. Both renewals were seamless and very positive customer service experiences. Also, RushMyPassport has invested in additional technology, staff, and upgrades since 2018. The company makes it simple to renew a passport. We both received our passports in less time than advertised. 4 stars! A+! 10/10! Thank you, RushMyPassport!read more
Robyn Rusignuolo
17:29 11 Dec 21
I needed my passport renewed for an upcoming trip and they delivered right on time. Amazing service. Very responsive and easy to use service. Would definitely recommend it.read more
Alex Ortega
02:39 09 Dec 21
Worked exactly as advertised. I was quoted a 6 week turnaround on my renewal. I created the order 9/30/2021, sent my documents 10/01/2021. Passport in my hands 11/12/2021.Throughout the process, I got email and text status updates, and I really like the fact that you can call and talk to a human if you have issues.I can't say whether this service is worth the money (some comments say you could get the same turnaround on your own). My company let me expedite the cost of renewing, so I just went with it.read more
Mark Hickey
21:35 12 Nov 21
I honestly cannot believe how smoothly this process went. Everything was taken care of way ahead of schedule, and I was kept informed through the entire process. It's honestly one of the smoothest experiences I've ever had, especially with these kinds of documents — would highly recommend.read more
Jessica Johnson
17:21 08 Nov 21
They deliver! What can I say - I got my passport in less than promised 6 weeks. I appreciate receiving updates during the process. For me it was worth the money. I recommend the service.read more
Pat Landowska
04:06 08 Nov 21
From starting an account to finishing the application and sending it in, the process was so smooth. I selected the 2 week service and got my renewed passport back 8 days later--incredible!! A representative called me after I first signed up to go through my application and all the paperwork needed and they could not have made it any easier. This was pricey but 100% worth it to not miss my trip. THANK YOU!read more
Vicki Liu
23:55 05 Nov 21
The cost for 2 week delivery was well worth it the response time on calling was never more than 20 minutes normally 12. The passport was delivered 3 days before 2 weeks GREATread more
Jan Znice
15:24 19 Oct 21
I was hesitant on using the service and kept my fingers crossed that it was legit. But at every step communication from them indicated at what stage the process was at. I had paid for the 2 week and my passport was back in 17 days. Its expensive but the alternative was going to be hard to swallow and too many opportunities for something to go wrong. I would highly recommend the service.read more
Francisca Johnson
19:18 08 Oct 21
A last minute trip come up and wanted to take my mom but, she notice he passport was expired. I had read some of the reviews and I was worried about spending so much to have her passport with in 2 weeks. My Account Manager was Naomi Delmont she was wonderful, replied within a reasonable time. I did make sure I followed the directions, I felt it was a smooth process. I would recommend!! Thanks againread more
larry&marlene brunell
20:54 08 Sep 21
Great service!!! I was so scared of my passport not arriving in time, but this company fulfilled their promise! It took less than 4 weeks to get back to me in Florida with the expedited service. Worth the money to get the peace of mind. Thank you!!!!!!!read more
Melissa Walser
14:06 30 Aug 21
What I liked most about the service was the email and text updates. They kept me up to date as to where I was in the process. I didn't feel like I was lost in lala Land.read more
David Smith
15:37 07 Aug 21
I was really nervous to use this service after reading a lot of the reviews but it ended up working out great. My husband and I booked a trip and realized, after booking, his passport would expire before we left. Scrambling to see if there was anything we could do he stumbled upon this service. We took a leap of faith and hoped it would work out in time. By week 3 we felt defeated since his passport was still “in progress” and were researching some other trip ideas. Sure enough, by week 4, he now has the passport in hand. I am not sure why our experience was so much better than many but I would recommend this service to someone on a pinch. I experienced the hold up with the passport agency during covid and had to wait 12 months to get my passport back so I was very doubtful. The one con I can think of is that the cost is pretty high but it will be worth it to us since we will be able to enjoy the vacation we wanted to.read more
Brooke Beimler
16:18 23 Jul 21
I like that, I could get everything done in one place. Not alot of running around. It came back really fast. Thanksread more
Delmetria Melvin
14:18 10 May 21
Renewed my kids passport with this company. Process was easy and they help me through the whole process.read more
Charlie Cobb
13:57 23 Feb 21
They did my passport as fast as possible and kept me informed via texts. Sent original back under separate cover. Good Service. I'd recommend!read more
Roxane Holmes
19:42 15 Feb 21
They helped both my wife and me. We did them together and while that needed a slight piece of extra attention they did the work efficiently and effectively. I would definitely use them again if needed.read more
Ian Shaffer
14:36 12 Jan 21
Was given wrong information at Secretary of State. They told me I only needed the enhanced drivers license to fly to Mexico. When I received it, was clearly noted not for air travel. Contacted Rush My Passport and had superb service. Walked me through the process with ease. Received my passport as stated. Thank you.read more
Michelle Marin
15:46 31 Mar 20
Quick turnaround less than seven days on a lost passport. Excellent communication. Received updates every step of the way. Well worth the extra fee.read more
Vernon Walton
01:40 18 Mar 20
My wife ordered a child passport for our son last minute and used rush my passport. Everything went without a hitch and received passport within time frame requested. I would recommend this service for anyone who needs a passport asap. You definitely are paying for what you get.read more
Roberto Rivera
19:50 10 Mar 20
Great service! I am only in the States for a short time before my next trip, so was in a “rush”. Decided to expedite and I’m so happy I did. When I called to go over my documents, my advisor realized I had used an old form. He also suggested a more personalized letter to better fit my situation. I received my 2nd Passport in 4 working days. (I had paid for 8-10 days). Highly recommend!read more
Molly Morton
23:25 26 Feb 20
Agents will work with you if it's your first passport and make sure you have everything correct before shipping anything off. Very positive and extremely fast. Being I needed my passport as fast as possible I got it back in just a few days. Will work with them again.read more
Thomas Stone
15:06 12 Feb 20
Literally got my passport in less than 2 days. Started the process Tue evening in my hands Thursday morning!!! My kid through my passport away 4 days before our trip to Mexico. I literally freaked out!!! Only called once for the acceptance letter and shipping label. Flawless process! Mr. Sam was great!!!! Thank you so much. Well worth the money in my opinion! Especially if you have a trip already paid for!!read more
Kyle pullium
22:53 30 Jan 20
Very business- like. Delivered exactly as promised. Writing it all down now.
Vermont Pine
15:04 16 Jan 20
I highly recommend the Rush My Passport service to anyone who needs fast, efficient, and dependable service for passport renewal. The steady communication through each phase of the process was comforting -- I knew exactly where my passport was. Finally, the promised date for the arrival of my new passport was January 7, 2020, yet I received it today, January 2, 2020. Great service, excellent communication. Great Job!read more
Amelia Daigle
16:16 02 Jan 20
Fast, quickly answered all concerns and questions. Turnaround faster than expected since I noticed my passport missing on December 23 and had a new one in my hands on December 29! Would recommend! THANK YOU!read more
Deborah McCormick
01:30 01 Jan 20
Under the gun to renew my passport in 3 days and RushMyPassport came through. Customer Service was very helpful and more or less held my hand as I reviewed my documents for submission. Great notifications regarding the review process and, most importantly, timely delivery of my renewed passport. Finally, price was high but much lower than many competitors I checked. Only drawback was exceedingly long wait time trying to reach phone assistance initially to answer questions and to receive my mailing label. Hope the company can improve this but would nonetheless highly recommend.read more
Barbara Naar
17:06 20 Dec 19
I had to get a passport for my daughter for a Christmas trip that came up at the last minute. The representatives were so helpful and knowledgeable about what I needed to do with everything!!!! I had to change the speed of service mid-transaction and they were great in getting her passport here in time for her trip!!! This is the second time I have used this service and I will continue to use them in the future as well as send my family and friends to them!!read more
Kristy McComas
22:09 12 Dec 19
A bit pricey... but when you drop the ball like I did. It is good to know someone out there is happy to make your lack of planning their emergency! Placed order on Sunday, put together packet, called "Rush My Passport" on Monday they went over everything to make sure I was prepared. Hit the necessary stops, and mailed off passport application by 1pm. Passport arrived in my doorstep 2 days later! Just in time. Trip is in 2 days! I hope I never have to use them again, but knowing they are there... just in case... is comforting.read more
Nena
15:21 05 Dec 19
Phenomenal service! They walk you through the entire process step-by-step. The directions are clear and concise and include a checklist to ensure you won’t miss a thing. When I called customer service I was on hold for 25 minutes. However, I only had to talk to one person. He was extremely knowledgeable and polite and I felt 100% confident that I would be taken care of. I had less than two weeks to get a passport and it was delivered to my house within five days. I couldn’t be happier with this company!read more
Jennifer Adix
18:49 26 Nov 19
The Rush My Passport service is amazing. I had forgotten to update my Passport before leaving the country and only had 2 weeks to do so. I sent the my info and paper work in on a Saturday and had my Passport in hand that Wednesday. a whole week before I was supposed to receive it. Fair price and awesome service! I would recommend This service to anyone in need of a quick turnaround on getting a Passport. Thanks to Gladia for taking care of me so well and keeping me updated through the whole process.read more
Dread Fiyah
18:12 12 Nov 19
My experience was very good. The company provided very clear directions and communication about each step of the process. And happily, I got my passport even earlier than expected. Would highly recommend.read more
Ellen Weeks
15:03 26 Oct 19
Absolutley fantastic service! I had been traveling a fair amount with only a few weeks between trips. This meant I needed expedited service to renew mt passport and wouldn't be able to do it myself. I looked up a few services and went with the Rush My Passport for no apparent reason other than people had said good things. I now know why. From the start the process was simple, well explained and the follow up call was great. I had no issues or complications. As a matter of fact, my new passport arrived a week ahead of schedule! Fantastic!For anyone needing help with their passport I would highly recommend Rush My Passport.read more
Andrew Newman
20:48 17 Oct 19
Great customer service! Very reassuring that I’d get my passport! Stuck to their word! Definitely worth the money! I probably should have kept a better eye on my passport to begin with, but these guys helped tremendously.read more
Summer Garcia
18:31 09 Oct 19
Well you have all heard of the occasional "My dog at my homework story" well literally I fly to Mexico 4 days from now and my dog ate my passport. Researched a few companies completely in shock that my trip may be ruined due to this however, BEN FIGUEROA and the group at Rush my passport got the job done. In fact I started the process mid last week, I was told my passport would be in my hands by Wednesday 10/2 it is 9/30 and I literally just received it! two days early! this company will send you consistent emails tracking the status of your passport. So it may cost you a little $ but if youre in need of a passport fast and need a reliable company.. This is the one..... Great jobread more
Kyle Mooney
17:31 30 Sep 19
I had urgent need to get my passport ASAP for a work trip. Sent Docs on Tuesday had passport in hand by Thursday! So thankfully, although I cut it close, I was able to get my passport on time! The Customer Service specialist there were very helpful every step of the way. I recommend you reviewing their step by step examples and templates to ensure there will be no issues in getting passport sent on time! Thank you RUSHYMYPASSPORT for helping me make my trip! I would definitely recommend this service to anyone who needs your passport sent on short notice! They have a proven system and I am so thankful I contacted them to help me!read more
Gloria Pardo
17:22 19 Sep 19
The customer service is excellent! This company is professional and delivers exactly what they say they will deliver. The process is seamless. I wouldn't use any other company in the future. Thank you for such awesome service! My passport was delivered to my door one day after processing! Thank you!read more
Tania Zayid
11:17 16 Sep 19
I decided at the last minute to fly out for my cousin's destination wedding in Nassau Bahamas. I found them online, read reviews and trusted it wasn't a scam. Everyone I got on the phone was very helpful and reassuring that they wouldn't let me down. I received my passport on a Wednesday and flew out that Friday. Would definitely recommend this service if your a procrastinator like myself!!read more
Lauren Blakeney
16:50 05 Sep 19
After trying to contact another passport service and getting voice recordings and someone who kept saying "that [should] be OK", I did a little more research and found Rush My Passport and read almost every review. I was glad I did! Not only did I get a person on the line EVERY time I called with a question, they were VERY knowledgeable and that reassured me that they knew exactly what they were talking about. Having to get a passport within a short window is very stressful. The team at Rush My Passport was great and understood my anxiety. EVERYONE I spoke with was a true professional. In fact, we received the passport three days earlier than expected. I can't say enough good things about them. You'll pay a little more, but it's well worth the peace of mind! We would definitely use them again.read more
Ann Ripley
19:18 20 Aug 19
I was a little concerned about using a service like this, because you never really know, however the customer support was wonderful. They answered all of my questions. They give me very practical advice. I was able to get my passport in exactly the number of days that I ordered and expected it. Took a real load off my mind. I would absolutely recommend this service to anyone and everyone who needs a reliable and helpful passport service.read more
Kelly Harrison
16:25 17 Aug 19
Great service. Called them 10 times with questions and they had no problem answering all my questions. Kept up to date with the whole process... got my passport back super quick. Would definitely use them again!!read more
Ericka Shervington
17:19 14 Aug 19
My mother recommended me this company and now I’m recommending this company to everyone. They made everything simple and easy. I had a slight issue in the beginning but it was quickly resolved. My biggest concern was choosing the correct service and what would happen if I went with this company and still didn’t get my passport on time. I was very clear about this concern Every time i spoke to someone and they did their thing because I received my passport a week earlier than expected!If any questions I would highly recommend giving them a call. The customer service is great and they answer every question thoroughly.read more
Barbara Izquierdo
18:54 07 Aug 19
After a mission trip to Uganda I realized that I had no blank pages in my passport. My next trip overseas was only 6 weeks away and I needed to add pages. When I checked the government information found that extra pages were no longer being issued! My passport was not to expire until 2022! What to do? Get another passport but...in time for my trip? So got in touch with “Rush My Passport”! They assisted me with each step, even had my own person call and go through the details with me! Personal service! Yes, I had to pay but was not worried about having a passport in good time for the next overseas trip. Before I knew it my new passport ( with extra pages) arrived! Pleased, yes! Grateful for this service otherwise not sure how I would have managed!read more
Autumn Perry
20:40 02 Aug 19
Great Service and very fast, received my passport in less then a week. Customer service was really helpful, and I was kinda annoying too. I must have called like 8 times during the process just to make sure I was doing everything right. Everyone of the customer service reps I spoke to knew what they were talking about and helped me along the way. I definitely recommend this service if your in a rush or any emergency where you need your passport quickly. Thanks you so much for your service,Arisread more
Aris AU
20:29 25 Jul 19
I planned a trip to Barbados this summer. When checking all of my documents I realized my passport was going to expire in less than three months. At first I thought this would be fine but later found out that my airlines requires all passports to be in good standing for at least six months. I was frantic. I started to research how to get my passport renewed within the time I had before my trip. I found Rush My Passport and read all of the reviews. It seemed to be a legit sight. My wife did additional research on some consumer reporting sights as well. All of the feedback we read was positive and decided to use this service.From beginning to end the Rush My Passport process was simple and smooth. I am extremely satisfied with the results. Thank you Rush My Passport. Now I can just relax and count down the days before my trip without the worry.read more
Adam Sands
14:48 24 Jul 19
I planned a trip to Barbados this summer. When checking all of my documents I realized my passport was going to expire in less than three months. At first I thought this would be fine but later found out that my airlines requires all passports to be in good standing for at least six months. I was frantic. I started to research how to get my passport renewed within the time I had before my trip. I found Rush My Passport and read all of the reviews. It seemed to be a legit sight. My wife did additional research on some consumer reporting sights as well. All of the feedback we read was positive and decided to use this service.From beginning to end the Rush My Passport process was simple and smooth. I am extremely satisfied with the results. Thank you Rush My Passport. Now I can just relax and count down the days before my trip without the worry.read more
Adam Sands
14:48 24 Jul 19
The process runs like a well oiled machine and saved our vacation. The customer service reps were very direct in their responses but they were reachable and gave you very accurate answers. Everything was delivered as promised. I hope to never need to use them again but certainly would and highly recommend them.read more
Justin Simone
16:30 18 Jul 19
Rush My Passport has awesome customer service. They were patient when explaining the instructions as they needed to be followed to the letter. The postmaster on my end mixed up my documents but Rush My Passport followed through with phone calls and emails until it was right. They were still able to deliver my passport within the promised time frame. I must say I was impressed. The fee seemed a little steep for the overnight but I'd have to say it was worth every penny. Thank you for making my trip possible.read more
Kristen Ramos
03:37 17 Jul 19
This was Super Easy and Efficient! Just make sure to follow your check list and sign the form! (I forgot)Do your own final check with there check list before you send it in. (Sign and Date your Form!)Even when I forgot to sign my Form they let me know immediately via email!I overnight shipped the updated form to them and the next day the whole passport renew process started, same day they received the form! I have already referred 2 other people!Excellent customer services and easy to do!read more
J Black
17:20 16 Jul 19
Very thorough and fast! What a relief that this company exists! No problems with the process, customer service was excellent, and they emailed updates at every point along the way which helped calm my nerves. Would definitely recommend to anyone who needs to rush their passport renewal!read more
Cari Ventura
07:23 12 Jul 19
Easy clear instructions for the renewal process, and efficient service. They kept me informed of my passport’s progress so I wasn’t guessing when I would come. If you have to get your passport quickly I recommend their services.read more
Karen Conniff
14:01 04 Jul 19
Was a little pricey, but due to time constraints I had to pay the price. Rush My Passport services were outstanding. They gave me daily updates on where the process was. Super fast, Super Friendly Service. Highly Recommendedread more
Leann Puluti-Mageo
22:31 26 Jun 19
Just wanted to say service was amazing. Definitely worth it if you dont wanna deal with all the hassle. Got things done a day earlier than promised. Amazing serviceread more
Richard Rodriguez
17:57 16 Jun 19
A week ago I was reading consumer reviews just like you while thinking is this place for real? And can they really help replace a lost passport? So 7 days later I received the replacement passport. I am giving 5 stars but wish I could rate them as 10. LOVE THIS PLACE and hopefully I'll never have to use their service again (LOL) but if I do lose my passport again, no question about it; that's what I'd do. I'd definitely recommend Rush My Passport. THANK YOU!!!! YOU ROCK!read more
Kelly Harms
02:00 15 Jun 19
Constant contact and easy instructions -- also fantastic phone customer service by phone to walk you through all of the documents. We got passports for our two kids (their first ones which is a very insane process) in 10 days and it was easy. You get what you pay for and I'd use Rush My Passport again in a second.read more
Ed Kilpela
13:33 13 Jun 19
Wonderful experience dealing with this business for the second time. I needed an expedited passport because of a mixup in order to make my sister's wedding. Again, they gave us the clearest possible instructions for exactly what we needed to do. Customer service (Ben Figueroa) was pleasant and helpful. The passport came exactly when it was supposed to. Highly recommend.read more
Allison Wolfson
16:02 05 Jun 19
This is a superb service - we had 9 days before our trip, signed up for the 7 day service and had passport in hand within 5 days. The employees were very helpful throughout the entire process. Great service!!read more
Chefik Simo
14:24 05 Jun 19
Excellent service, exactly as described, and fast. I would highly recommend this service to anyone looking for expedited passport service. Automated emails keep you up to date, customer service agents are friendly, informative, and detail oriented to make sure your complete package is handled professionally. Highly recommend!read more
PAUL ST. ONGE
02:50 30 May 19
I had roughly 3 weeks to renew my passport. I was recommended to use the services of "Rush My Passport" by a coworker. I just want to say that they patiently walked me through every step of the process. I also "goofed" by taping my passport picture (as wrongly advised by the person taking the passport photo) The application was not accepted and I was QUICKLY contacted by Rush My Passport. They expedited my passport and I received it on a timely manner!! I want to say, that if you need the passport renewed in a SNAP! Rush My Passport came through!! I am totally happy with their service and will GLADLY recommend them as well...!!read more
Sandra Lira
01:06 22 May 19
Excellent service, exactly as described, and fast. I would highly recommend this service to anyone looking for expedited passport service. Automated emails keep you up to date, customer service agents are friendly, informative, and detail oriented to make sure your complete package is handled professionally. Highly recommend!read more
PAUL ST. ONGE
21:59 21 May 19
Rush My Passport is the best! They are very efficient. The process was thoroughly explained and they included a checklist to assist you. The email notifications made it easy to track the progress of your passport.The customer service reps were so professional, knowledgeable and helpful. They delivered my passport on the expected date. I would definitely refer them to friends and family.read more
Demitra Clay
15:49 10 May 19
Made things simple and easy. Gladia stayed on the phone with me and went through every detail of my application to ensure it’s accuracy. She then went through exactly what to expect and when I should get my passport. Happy to say I received it 3 days before the expected date! Great experience would recommend to anyone in a crunch.read more
elisabeth martinson
12:39 02 May 19
I needed to renew my passport in a hurry for a trip to Europe - it was expiring within 6 months. I looked at a couple of services, and this seemed to get the best reviews. Still, putting your passport in a fed ex envelope when you have plane reservations in five days is a leap of faith. Everything went according to plan - I sent off the documents on Monday and had pay passport and passport card on Thursday morning ready for my flight on Saturday. They were very helpful on the phone and walked me through everything to make certain all the items I needed to submit were correct. Expensive, but if you are caught short on time, it works.read more
Scott Osborne
18:23 27 Apr 19
I highly recommend this service. They under promise and over deliver. Customer service is exceptional. If you follow their very clear direction, you can rely on them to do their job and you will have your passport on or before the expected date. I sincerely felt like my trip and timeline was important to them and they wanted it to workout for me. Thank you rushmypassportread more
jay tomlinson
15:41 24 Apr 19
Customer service was exceptional on my review call. Very knowledgeable and knew exactly what I was about to face. Everything was correct and we received the passport the day it was promised. Highly recommend even if you don’t have a huge rush.read more
Donald Stephens
15:13 17 Apr 19
Excellent service. Customer Service is above and beyond. Very organized site and the Customer Service follow up and follow through is really great. They answer all your questions and guide you through each step of the way. I really appreciated the guidance because there are about 5 steps and gets quite confusing. I definitely recommend Rush My Passport for any of your passport needs.read more
Gwen DeBerry
18:31 28 Mar 19
These guys are AWESOME! I work in San Francisco and basically didn't have the time to take care of this renewal. I received my passport pretty much in about 3 business days! It is worth every penny. In my case, my company will assume the cost as well. This is a really good service with stellar customer service! Thanks team excellent 😊read more
Meric Kutlu
21:04 26 Mar 19
This was a beautiful experience for me. Getting my very first passport. All of the agency were very friendly and helpful. Any questions or concerns I had. They definitely took time to help and assist me with patience and humility. I Recommended Rush my passport to anyone who may be leaving out of the country in a short time. Of course you may have to pay a little more but it is worth it. After getting all my paperwork process, I receive my passport a week later.read more
Liberty Love
19:41 17 Mar 19
They did exactly what they said and I was able to get my things back in a week as expected. They kept me posted on everything from start to finish. Highly recommended. A little pricey but all in all worth every pennyread more
Justin Augustine
17:17 10 Mar 19
I was incredibly pleased with this service. I needed two new passports to replace the expired ones for my children. Their customer service was pleasant and I never had to wait long on the phone. The instructions were clear and I received the passports within the time agreed upon. It is not cheap, but when you're in a bind, it's worth it! Thank you for your help!read more
Joanna Triebel
00:27 07 Mar 19
