Average rating for RushMyPassport.com:

Beyond Fantastic by Ruth C., March 20, 2012 5 I was told that I would receive my passport by Friday, March 23rd. It came 3 DAYS EARLY on Tuesday, March 20th. Absolutely beyond fantastic!!! Thank you for all your work and service, Mr. Larney. It is truly appreciated by many in the wedding party as well as by me. (My opinion does not have to be anonymous.) Yours is the only passport expedition company that I will recommend to friends and family members..

Government website slow by James C., March 20, 2012 5 The government website would not process the DS-11 online so I had to print it out and fill it out by hand but The checklist said to do it online. My application was taken by the agency filled out by hand anyway and i had no problems.

Expedited my sons passport by Conor W., March 21, 2012 5 We were in a difficult and impossible situation getting my sons passport expedited with CIBT here in Chicago, IL who said they couldn't help us. On Monday, I spoke to Sam and RJ at RushMyPassport who were extremely kind and professional and immediately helped me. We received my sons passport as promised, by Wednesday. We would not be traveling this week if not for your company. I will highly recommend RushMypasspost to everyone in the future. Thank you so so much!

Lifesaver!!!! by Tracy H., March 21, 2012 5 None, Rush MyPassport was a lifesaver!!!! Can't thank you enough!!!!

Excellent Service and Follow thru by Roger H., March 20, 2012 5 I like how both of the folks I dealt with (Jack and Laurie) were so compulsive about making sure I knew what to do.

Better than advertised by Anthony L., March 21, 2012 5 Far better than advertised, promised or expected!! Thanks!

Professional and personable by Steven R., March 21, 2012 5 Laurie was very professional and personable. I hope that all of your case managers are as excellent as her. The gentleman at the passport application agency said he had never had someone that had everything so together. I credit that to Laurie's guidance. Thank Laurie for me.

Delivered a day early!!!! by Thurma G., March 22, 2012 5 Passport was delivered a day early. Appreciate the attention paid and the follow-through

Handholding Service Outstanding by Hilton Jr., March 23, 2012 5 the handholding service exceeded all my expectations. thank you

No Stress service by Jeffrey C., March 23, 2012 5 Rushmypassport.com service is worth every penny. No stress just peace of mind.

Astounded by your efficiency by Russell P., March 24, 2012 5 I am astounded at the efficiency of operation and clarity of cummunication by each person with whom I dealt within your organization. Thanks you for alleviating much anxiety on my part and for making it possible for me to make my trip as scheduled.

You Guys Rocks!!! by Undrea S., March 25, 2012 5 this was the most efficient knowledgable staff I could hope for.. Wow! You guys rock!

Excellent communication by Ammane F., March 26, 2012 5 Telephone, emails, and chat were excellent

Smooth Sailing... by Shelba H., March 26, 2012 5 smooth sailing

Impressed with entire process by Jodi K., March 27, 2012 5 I was just very impressed at how you assisted my husband and myself getting a passport for my son. Walking me through the entire process, staying on the phone with me, assuring me it would work out and all the follow up emails. I wish everyone could run their business like you do. With Gratitude

Helpful resources section could be bigger by Stephen H., March 27, 2012 5 I was a little concerned about what would be necessary and how I would go about getting necessary paperwork etc. to you. On a leap of faith I signed up and was pleasantly surprised as to how well thoughtout your process is. It think it would be a good marketing strategy if the Helpful Resources section with checklists and forms were more apparent before signing up because your process is easy and fool proof.

Can't say enough good things by Sean G., March 9, 2012 5 Sabrina and Jack were great to work with and the process was a perfectly explained. Thank you, and I will let every person I know who is in need of your service, how great your employees handled it, especially during a stressful time for the customer. Can't say enough good things! Thank you for providing such great service.

Flawless by Caren S., March 9, 2012 5 Wonderful flawless experience

Superb under time crunch by KIMBERLIE C., March 09, 2012 5 I am extremely impressed with the ease of the process to expedite my passport request. I was under a 5 day constraint. Expedited Travel's services were superb.

Best Online Service by Helen D., March 12, 2012 5 This is one of the best online services I have used. thanks.

Provided clear instructions by Jill R., March 12, 2012 5 Laurie Frias is excellent. She not only provided clear instructions, but she was friendly, patient, and kind.

Real Value by Sydney P., March 15, 2012 5 Case manager was awesome a real value for saving our vacation!

Passport Pronto! by Sally O., March 15, 2012 5 Robert Weiser did a wonderful job! He was efficient and very polite on the pbone. I'm SO relieved to have received my passport in the time that I did. Hopefully, I'll never need your services again, but if I do, I'll know where to go. I'll also recommend your company to anyone I know who needs a passport pronto!

Excellent from start to finish by David G., March 16, 2012 5 Your whole process from start to finish is excellent and you back up the deliveryy of the passport with excellent customer service and communications. I wouldn't hesitate to recommend your service.

Saved very important trip by Robert G, March 16, 2012 5 I don't usually fill these service ratings out but this representative was very helpfull and available. I was able to book a very important trip and if it was not for his customer service I probably would not be able. Thank you very much

London here we come by Robert H., March 16, 2012 4 I was in full panic mode due to the fact I am sponsoring/chaperoning a high school trip to London and Paris in three weeks and misread my passport expiration date. We have thousands of dollars invested on this trip and it looked like it would have to be cancelled due to my ignorance. Laurie calmed me down and told me "this is what we do" and not to worry. Then she very carefully took me through ever step of the checklist to ensure I had all the forms filled out correctly. I had my passport by the end of the week thanks to you folks. Thank you isn't enough.

Just under a week by Margeret F., March 16, 2012 5 Initially I spoke with Jack Gary to get the wheels in motion for an expedited passport renewal. I did call Jack back a couple of times with (probably) willy questions. Once I had sent my passport off my case manager became Sabrina Meyers. Things were explained well enough that I spoke with Sabrina only once, and she was knowledgeable. Just under 1 week from the time I relinquished my passport I received my new one via FedEx. Absolutely, I would recommend your service to friends and family! Thank you!!

Amazing Followup and help with paperwork by Lucas, March 16, 2012 5 The follow up and attention to detail as well as the help in getting me thru the paper work is amazing!

Thanks a million by Michael K, March 16, 2012 5 I was skeptical about using this service at first. However, that was quickly overcome by the immediate attention of your staff. Throughout the process, I felt as if I had a personal assistant making sure everything went smoothly. Thanks for taking a stressful situation and giving us the assurance we needed. We did not have to miss our vacation. I will definitely recommend you to any one in need of a rushed passport. Thanks a million!

Surpassed all expectations by Samuel A., March 17, 2012 5 Honestly, your service surpassed all expectations. I will definitely be recommending RushMyPassport.com to all friends and colleagues. Thank you for all your help!

Peace of mind but expensive by Theresa L, March 16, 2012 4 I was unsure about r instructions of no glasses for the photo. That's not listed on state dept website. It's an expensive service but certainly gave me peace of mind that it was being handled efficiently

Love Email Updates by Vivienne F, March 15, 2012 4 Loved the periodic emails letting us know what step we were at, eased anxiety and felt like we were in good hands. Suggestion: enlarge/highlight the section on the child passport checklist that requests you bring the child with you. In hindsight, this should have been "a given" but when you're crazed and rushing, one might not realize/think of it. We almost went to the "acceptance agent" without our daughter. Thank goodness a woman at her daycare told us we needed to bring her! Otherwise, a very thorough and well thought-out process! Thank you!

Midnight hours? by Kurt S., March 17, 2012 4 The only suggestion that I have is if I could have spoken to some one live when I signed up in the middle of the night. I was in a panic. I know there was nothing that could be done at that hour but to have a voice tell me that it could be done would have relieved a lot of the anxiety that night. I felt so much more comfortable when I spoke with RJ the next morning. Thanks so much

Best service for procrastinators by Diane V., February 1, 2012 5 Thanks. Service was what I expected and well worth the cost especially for someone like me who procrastenates about getting things like this done :-).

Off to the Cayman Islands by Trish D, February 1, 2012 5 I was so nervous about applying for passport online but i needed it short notice. But after the very first phone call to the last after service email ..I was 100% pleased at the ease and the OUTSTANDING customer service you provided me! My agent, Ken Altman talked me through each step and made me feel comfortable and was always available for questions. It was the easiest process and my passport arrived exactly when promised! I highly recommend RushMyPassport.com to everyone! Thanks again..and I'm off to the Cayman Islands!

Above and Beyond by Nikki S., February 8, 2012 5 Ryan went above and beyond in helping me with my Passport Process. I highly recommend him for bearing with me and helping me through from start to finish. He did a great job!

Bravo to you all! by Susan M., February 8, 2012 5 This entire exercise was too good to be true. you folks really do a fantastic job. i am totally suprised at how smooth and QUICK it all went. Robert was the consummate professional. BRAVO TO YOU ALL. thanks again.

Experience was great by James L., February 9, 2012 5 NO, THE EXPERIANCE WAS GREAT AND RECIEVED THE PASSPORT AHEAD OF SCHEDULE.

Kudos! by Michael A., February 9, 2012 5 Ken was GREAT stepping me through the process - this was most efficient & responsive service I have encountered in the past year. KUDOS !

Highly endorse your company by Richard L., February 9, 2012 5 Joe Ockimey went over the process , making sure I understood all the steps, great to speak with someone who cares about who he is speaking with , you don't find that very often . thanks for your service. I highly endorse your company & I will pass on my experience with my family ,co-workers & friends. Now my son can go with his school to Costa Rica & experience a different part of the world we live in. thanks again.

Great Job by Karen M., February 13, 2012 5 Excellent service and update process with the emails. Great job.

Helpful and Efficient by Heather A., February 13, 2012 4.5 Teddy Etienne was extremely helpful and efficient. I had a question on the day I was trying to get the application in, and he was right there to answer and help me. He was fantastic!

Everything was Excellent! by Alicia M., February 13, 2012 5 Everything was excellent! My passport arrived within the projected timeframe and I was able to take my trip! Thank you so much.

Superb! by Alicia M., February 14, 2012 5 Service, speed, and helpfulness over the phone and via e-mail:Superb!Thanks much!

Passport in Hand by Damaras H., February 14, 2012 5 I am still in shock and amazed that I have my passport in hand. Thank you so much for your services! I'll be sure to write a great review about your company.

Put me at ease by Mia P., February 15, 2012 5 Mr. Joe Ockimey made this experience a true pleasure, i was stressed when i realized that my daughter's passport was expired, Joe made it so easy and put me at ease from the first conversation, i felt in total trust.

Well worth it by Cecilia S., February 16, 2012 5 Just keep up the good work! I am on a rush due to family emergency and with your help I had less stress and hassle than getting it myself. What I paid is well worth it. Everyone has been very helpful through the process from Jack Gary to Laurie Frias. Thank you again for all your help!

Very impressed by Jay, February 16, 2012 5 I was very impressed with the service, my case manager, and the checklist. The updates at each step were helpful and the speed was excellent. Thanks!

Keep up the good work by Cesar A., February 17, 2012 4.5 Keep up the good work and strive for even more of value (price point)

First class company by Isaac, February 17, 2012 5 Outstanding service all around!!!! Exceeded my expectations! Thank you for being a first class company!!

Excellent from start to finish by Amy C, February 18, 2012 5 From start to finish my experience was excellent. My case manager was helpful and took the time to discuss the process with me. I am very happy with the service and would recommend to anyone who needs to expedite their passport.

Efficient and painless process by Caleb J., February 18, 2012 5 This is an amazing service. I will recommend to all my associate contractors here in Afghanistan. Thank you for making my renewal an efficient and 'painless' process!

Second time and still impressed by Aaron B., February 20, 2012 5 This was my second time using Rush My Passport, and yet again, I am so impressed with the level of service. You do an EXCEPTIONAL job! From beginning to end, I was assigned a personal travel expert to walk me through the necessary tasks. Quick, easy, and painless. You have my business going forward.Thank you!

Above and Beyond call of duty by Paul M, February 21, 2012 4.5 Even though there was a bit of miscommunication along the way, my case manager was so readily available and took extra care to get everything sorted in time. He went above and beyond the call of duty. Having a case manager really put my mind at ease

Saved my vacation! by Elizabeth T., February 22, 2012 5 Thank you much for your great service. You saved my vacation. My contact was wonderful and answered all my questions thoroughly and politely.

Customer Service A-1 by Victor H., February 23, 2012 5 I am a Customer Service Rep for a large aftermarket manufacture of automotive accessories, and I will rate your companies customer service as A-1, great job and thank you for all you have done for me!

Tremendously impressed by Dustin B., February 23, 2012 5 my case manager, was constantly keeping me updated and informing me of my passport progression. He made promises that he fulfilled. I am tremendously impressed with his work and would definitely recommend this service.

The Best!! by Jean Marie, February 24, 2012 5 Joshua Bradshaw was excellent!...the best!!!

Keep up the good work by Martin E, February 25, 2012 5 Keep it going, you guys provide an excellent service.Thank you!

Easy and fast process by Annette P., February 28, 2012 5 I had awesome service from the website to my case manager! The instructions were very clear. The process very easy and fast. Both Ken and Janelle who helped me were more than willing to answer all my questions, both were friendly and knowlegeable about the process.

Hassle free service by Elizabeth r., February 28, 2012 5 Getting my passport with you was the easiest thing I had to do last week. Hassle free! THANK YOU! My case manager Josh was a superstar. Fantastic service! Cheers!

Worth every penny by Robert F., February 29, 2012 5 Honestly, very few things in this world are worth the money paid, but this service is worth every penny. 5 stars

Extremely relieved by Ashton R., February 29, 2012 5 Extremely relieved to have my passport, and the speed with which everything was handled was beyond anything I would have expected. I am grateful for the patience and explanation given, and your company will be the first I will suggest to anyone needing fast, courteous service. I could complain about the cost; however, considering the time involved from sending in my documents to having my passport in my hand, I can justify it by the amount of relief I am feeling. My sincere thanks to all of you. Outstanding job!

Quicker than I imagined by Steve P., February 29, 2012 5 I was hesitant to use an online company; however, I was very impressed with attention and follow-up I received from my agent. My order was processed and completed much quicker than I imagined possible. Thank you so much!

Repeat Customer, still impressed by Bridget Y., February 29, 2012 5 This is the third or fourth time I have used your service and i have always been impressed with your knowledge and efficiency.

Rushmypassport to the rescue by Kevin W., February 29, 2012 5 Your company is fantastic! My wife booked a vacation for us and I needed a passport ASAP! You folks really came to the rescue! Now I have a happy wife and I won't miss the Cruz! Thank you so much.

Actual Person to Speak to! by Laura V., February 28, 2012 5 Was very happy to have an actual person to guide me through the process. Your company made an often confusing process very simple to navigate. I appreciate the attention to customer service.

All Companies should follow your lead by Wendy H., February 28, 2012 4 I was incredibly impressed with the customer service through rush my passport. i wish all companies could follow your lead....life would be so much more pleasant! laurie was so sweet and johnny on the spot. i was notified at every point in the process. i was never concerned about my passport from the moment i signed up and received a phone call immediately. the fees are a little steep for someone like me. i think i paid 400 for the entire process. that was a big chunk of my travel budget but i do realize it was my fault for not checking my passport before i booked my trip! thank you so much! i would definitely recommend you!

Quicker than Anticipated! by Courtney N., February 28, 2012 5 Initially I was a little taken aback by the cost but I have to be honest, I am very impressed by the level of service. I have to admit it was worth the cost. The web site is easy to understand and my case manager (Joshua Bradshaw) really was excellent. He answered all of my questions on the phone and replied to a question emailed to him in a very timely manner. The passport renewal was processed even more quickly than I anticipated. Your company really did do an excellent job and I would certainly recommend you to friends and family.

Customer service team great by Ciara M., March 1, 2012 5 I just wanted to say, dealing with Laurie Frias was great! You are lucky to have her on your team. I know how important customer service is, especially these days, and I feel I was treated great and everything was explained properly.

Great Job to ALL! by Thomas D., March 1, 2012 5 Keep doing what your doing GREAT JOB TO ALL INVOLVED! Thank You CEO/Director Complete Safety Institute

What a relief! by Susan A., March 1, 2012 5 I was under a lot of stress, and my case manager, Ken, made the whole process easy. Explained everything in a calm way, reassured me, and passport was delivered in plenty of time for my trip. ALSO, did not ever try to sell me a sevice I did not need. Honestly, can't think of a way to improve a service that was nearly perfect. :>)

Fantastic Service! by Brian B., March 1, 2012 5 fantastic service. reasonable pricing. good value.

Truly an amazing service by Jeremiah H., March 5, 2012 5 I would like to thank the entire team of RushMyPassport.com. Truly an amazing team. The service and follow through they provided through the entire process was excellent.

Hands down best customer service EVER by Nancy V., March 5, 2012 5 Your company provided me with the hands down best customer service I have ever had with any company! Thank you! (you should teach others how customer service should be)

Everything was great by Cathy D., March 5, 2012 4 The only issue I had was finding a post office that was open late to seal my lost passport info. That was my fault for waiting til late in the day for a 24 hour service. Luckily I live near many locations available. It all worked out on your end and everything was great.

Friendly and efficient service by Margeret O., March 6, 2012 5 Your service couldn't have been more friendly and efficient. Your rep Joe O. called me and made me feel very comfortable about the procedure whereas before he called I thought it would be a little daunting. Thank you so much!

I give Rush my passport an A+ by Chris L., March 5, 2012 5 I had a very good experience with Rush my Passport, the process was very seamless and fast. I was kept abreast via email throughout the entire process which eliminated any potential anxiety that can arise from not being kept in the loop. Having a case manager assigned was very helpful during the application process to assure that my part was done correctly. Overall the I give my experience an A+, so much so that I was moved to share my story. In short, thank you for making this so easy...I already have recommened you.

Awesome expedited service by Victoria F., March 6, 2012 5 Awesome expedited service and follow through every step of the way. Thank you!

Whew! by Susan C., March 6, 2012 4 Pretty expensive still. But sure appreciate having it on time! Whew !

Passport in a hurry by Nancy R., March 6, 2012 5 Rush my passport was fantastic! I had occasion to take a trip to Mexico and needed a passport in a hurry. Well worth the cost to have it handled by someone who knew the system. Got everything same week. My case manager, Robert Weiser and I spoke several times. Each time he was extremely helpful and reassuring. Great company. I will abolutely recommend to others.

Turnaround time was unbelievable by Bruce F., March 6, 2012 5 Rushmypassport exceeded my every expectation! I was notified of every step in the process by email, from delivery of my application to the processing center, to forwarding the completed passport in an expeditious manner to my home address by FedEx. The turnaround time was unbelievable! Ken Altman at Rushmypassport spent a considerable time with me before submitting the application, explaining every step in the process in complete detail. He made the entire process so easy. I commend Ken and heartily recommend Rushmypassport's service.

Processing time is 24 hours by Tamir R., March 1, 2012 4 I got my passport in time but explain that the processing time is 24 hours, and then make sure that everyone understand that the delivery is not included in the overall 24 hours service.

Thanks by Jason H., March 7, 2012 5 Thanks Rushmypassport!

Piece of cake by Melissa W., March 8, 2012 5 I was very pleasantly surprised. Your company turned a hectic situation for me into a piece of cake. I would definitely recommend your service to someone in the same situation.

Made my deadline thanks to teddy by Donald B., March 8, 2012 5 Easy to understand instructions and VERY responsive case manager, Teddy Etienne. Teddy helped me modify my documents from a renewal to an application for a new passport. I couldn't have made my deadline without him!