Comments on: Beware Lost Passport Email Scam http://www.rushmypassport.com/blog/2010/07/beware-lost-passport-email-scam/ An email scam is making the rounds, and this time, the email isn't coming from a "Nigerian prince." Instead, it's a little bit more clever. The person sending it claims to be someone you know who has lost their passport (and usually the rest of their wallet) overseas. Lost passport Wed, 08 Feb 2012 01:28:34 +0000 hourly 1 By: Alison Kroulek http://www.rushmypassport.com/blog/2010/07/beware-lost-passport-email-scam/comment-page-1/#comment-3910 Alison Kroulek Tue, 19 Apr 2011 22:12:25 +0000 http://www.rushmypassport.com/blog/?p=1347#comment-3910 That's wonderful, Xander. I'm so glad we could help! That’s wonderful, Xander. I’m so glad we could help!

]]> By: Xander Avery http://www.rushmypassport.com/blog/2010/07/beware-lost-passport-email-scam/comment-page-1/#comment-3876 Xander Avery Fri, 15 Apr 2011 21:21:38 +0000 http://www.rushmypassport.com/blog/?p=1347#comment-3876 One more thing: I live in Atlanta - There is no regional office in my part of the country. The Post office specifically told me they absolutely could NOT get this done in time. This service was a godsend. One more thing: I live in Atlanta – There is no regional office in my
part of the country. The Post office specifically told me they
absolutely could NOT get this done in time. This service was a godsend.

]]> By: Xander Avery http://www.rushmypassport.com/blog/2010/07/beware-lost-passport-email-scam/comment-page-1/#comment-3875 Xander Avery Fri, 15 Apr 2011 21:16:47 +0000 http://www.rushmypassport.com/blog/?p=1347#comment-3875 I have researched the company thoroughly and have contacts at the Department of State. I called the company and talked to individuals there and this is what I found: 1) Rush My Passport is a completely legitimate company. It is not a scam, and it is regulated by the Department of State. They are licensed couriers and, according to a friend of mine who works at a clerks office in Washington, DC, they handle like a thousand or more orders for passports a month. 2) The person who said they do not have a refund policy is wrong. This was the easiest complaint to rebuke because it is clearly listed on the terms and conditions. When I used the service, I asked them how long I how to cancel and they said 3 business days. There terms state that it is 24 hours and they told me they had extended that. 3) What I found was that getting a passport can be a bit complicated. The paperwork has to be exact. And if you dont follow the instructions given to you, then what I gather is that YOU are at fault for the delays caused. If these guys are couriers, then they are the middle man. So someone complaining because the post office messed up the sealing of the documents or someone took your pictures wrong or because the fed-ex got delivered late and they got delayed a day, that is NOT the fault of these guys. That also is listed in the terms. I checks three other companies and they ALL had this listed in their terms. I picked Rush MY Passport because they seemed the largest, had good ratings, and the guy I talked to on the phone named Ken was VERY helpful. So those of you saying this place is a scam, I am happy to say I didn't miss my trip. My plane took off less than a week after I started the process with them and I was on it. When I called, someone answered. They sent emails and confirmation along the way. I would use them again if I needed it, though because its more expensive, probably not unless I had to. I've looked on line and read people proclaiming this place is a scam. Where is their proof? On my desk I have my passport. Proof THEY are wrong. So my question is, what did THEY do wrong to screw up a process that went smoothly for me? I have researched the company thoroughly and have contacts at the Department of State. I called the company and talked to individuals there and this is what I found:

1) Rush My Passport is a completely legitimate company. It is not a scam, and it is regulated by the Department of State. They are licensed couriers and, according to a friend of mine who works at a clerks office in Washington, DC, they handle like a thousand or more orders for passports a month.

2) The person who said they do not have a refund policy is wrong. This was the easiest complaint to rebuke because it is clearly listed on the terms and conditions. When I used the service, I asked them how long I how to cancel and they said 3 business days. There terms state that it is 24 hours and they told me they had extended that.

3) What I found was that getting a passport can be a bit complicated. The paperwork has to be exact. And if you dont follow the instructions given to you, then what I gather is that YOU are at fault for the delays caused. If these guys are couriers, then they are the middle man. So someone complaining because the post office messed up the sealing of the documents or someone took your pictures wrong or because the fed-ex got delivered late and they got delayed a day, that is NOT the fault of these guys. That also is listed in the terms. I checks three other companies and they ALL had this listed in their terms. I picked Rush MY Passport because they seemed the largest, had good ratings, and the guy I talked to on the phone named Ken was VERY helpful.

So those of you saying this place is a scam, I am happy to say I didn’t miss my trip. My plane took off less than a week after I started the process with them and I was on it. When I called, someone answered. They sent emails and confirmation along the way. I would use them again if I needed it, though because its more expensive, probably not unless I had to.

I’ve looked on line and read people proclaiming this place is a scam. Where is their proof? On my desk I have my passport. Proof THEY are wrong. So my question is, what did THEY do wrong to screw up a process that went smoothly for me?

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